Care Management
Your own care partner who plans, coordinates and reviews your services and manages your budget.
Aged Care
Support at Home Program
Culturally Inclusive Care Your Way, in Your Home
The Support at Home Program is the Australian Government's home care program, designed to make aged care simpler, more flexible and focused on you. Fully managed or self-managed — we walk alongside you with compassion and transparency.
A New Way to Stay Independent
The Support at Home Program gives you more choice and control to live at home safely. You decide what support you need, who delivers it and how your budget is used — and we are here to guide every step.
Our Support at Home services
Everything you need to stay well, safe and connected at home.
Personal & everyday support
Showering, dressing, meals, shopping and help with daily routines.
Home maintenance & modifications
Grab rails, ramps, repairs and gardening to keep your home safe.
Clinical & health care
Nursing, medication management, allied health and rehabilitation.
Respite & flexible care
Short-term and flexible support so family carers can take a break.
Restorative Care Pathway
Short-term, goal-driven support to rebuild strength and confidence.
End-of-Life Pathway
Around 3 months of clinical, personal and emotional support, at home.
Social connection & wellbeing
Day programs, outings, transport and companionship in your language.
What care management means for you: your care partner sits down with you (and your family, if you wish) to understand your goals, writes them into a care plan, coordinates the workers and health professionals who deliver your services, keeps an eye on your budget and checks in regularly. If something is not right, your care partner is the person you call.
Culturally Inclusive Care
Our bilingual staff, ethnically diverse meals and respectful communication mean you never have to explain your culture to be understood.
We proudly support Korean, Chinese, Filipino, Indian and Australian communities — all welcome.
- Korean
- Chinese
- Filipino
- Indian
- Australian
"Our goal is simple: to make you feel understood, respected, and at home."
About CareTok
CareTok is our secure online platform for clients and families. With CareTok you can:
- Track your budget and spending in real time
- Communicate with your care team
- View your care plan and progress
- Access compliance records and upload documents
- Receive reminders and updates
How it works
Contact us
Call our Aged Care team on (02) 9161 7567 for a friendly chat about your needs.
Sign up & choose services
We help you sign up and choose the services that suit your goals and budget.
Continuous support & follow-up
Your coordinator stays in touch, reviews your plan and adjusts care as life changes.
Getting started
Three clear steps from first enquiry to ongoing care.
Apply via My Aged Care
Apply online or call My Aged Care on 1800 200 422. You will have an assessment and an income assessment.
Prefer not to wait? You can also pay privately for services.
Consult our Aged Care team
Call 02 9161 7567. Together we discuss:
- Your needs and goals
- Services available in your area
- Cultural and language preferences
- Costs and fees
Ongoing service management
- Monthly statements and invoices
- Pausing services during breaks, such as hospitalisation
- Regular reviews of your care plan
Choose your model
Both options include full access to CareTok.
Fully Managed
We take care of everything, so you can focus on living well.
- We coordinate your services
- We arrange and manage providers
- We manage your budget
- We look after compliance
- CareTok included
Self-Managed
You stay in the driver's seat, with our guidance whenever you need it.
- You choose your providers
- You control your spending
- We provide guidance and support
- CareTok included
Ready to Begin?
Our Aged Care team is happy to talk through your options, in English, Korean or Chinese.
- 02 9161 7567
- agedcare@onedreamcommunity.com.au
- Burwood head office: Suite 402, 11-15 Deane Street, Burwood NSW 2134